Your Privacy

How we collect, use, and protect your data with care.

1. Information We Collect

We collect only the data necessary to deliver ARA’s WhatsApp assistant services:

1.1 Personal Information

Name (if provided)
Phone number
Preferred language
Time zone

1.2 Chat & Usage Data

Messages you send to ARA
ARA’s replies
Reminder details
Tasks, notes, saved memory items
Usage logs (timestamps, message IDs)

1.3 Technical Information

Device information provided by WhatsApp
WhatsApp account metadata
Delivery status from Twilio

We do not collect or request sensitive personal data (IC, bank account details, health records, etc.). If you send them voluntarily, they are treated as private content.

2. How Your Data Is Used

We use your data solely to operate and improve ARA:

Deliver AI-generated replies
Set reminders and manage tasks
Maintain memory for continuity
Improve accuracy and user experience
Monitor performance and reliability
Diagnose errors and system failures

Your data is never sold, rented, or shared for advertising.

3. Where Your Data Goes (Third-Party Processing)

To provide ARA’s services, your data flows through:

3.1 WhatsApp (Meta)

Messages are transmitted via WhatsApp’s official API.

3.2 Twilio

Used as the official WhatsApp Business API provider.
Processes:

Incoming messages
Outgoing messages
Delivery receipts

3.3 Supabase (Singapore Region)

Your data is stored securely in Supabase:

Users table
Conversations
Reminders
Memory items
Usage metrics

3.4 OpenAI / LLM Providers

Your messages are processed to generate AI responses.
We do not allow model providers to train on your data.

3.5 ARA n8n Server (Singapore VPS)

Handles workflow automation:

Memory extraction
Reminder triggers
Context formatting
Message routing

All data flow is encrypted (HTTPS end-to-end).

4. How Long We Keep Your Data

Unless you request deletion:

Conversations: retained while account is active
Reminders & tasks: retained until completed or deleted
Memory items: retained for continuity
Usage logs: 90–180 days
Backups: up to 30 days

5. Your Rights (PDPA Malaysia)

You have the right to:

✔ Access your data

✔ Request corrections

✔ Request deletion

✔ Export your data

✔ Stop using the service at any time

To request any of these, email admin@araaisolution.com.

6. Security

We implement multiple layers of security:

HTTPS encryption
Access-controlled databases
Role-based access
Strong API keys
No public access to memory or reminders
Regular backups
Secure Singapore hosting

No system is 100% risk-free, but we take industry-standard precautions.

7. AI Limitations

ARA is an AI assistant. Responses may occasionally be:

Incomplete
Inaccurate
Misunderstood
Delayed

Users should verify important decisions independently.

8. Children’s Privacy

ARA is not intended for minors under 13. We do not knowingly store data from minors.

9. Changes to This Policy

We may update this Privacy Policy as ARA evolves. ARA will notify users via WhatsApp when major changes occur.

Privacy Policy

Last updated: 1 December 2025

ARA Ai Solution (“we”, “us”, “our”) operates the ARA WhatsApp AI Assistant for SMEs in Malaysia. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with ARA on WhatsApp.

ARA Ai Solution business registration: 202503284915 (003786396-X).
Contact: admin@araaisolution.com, +60 11 2591 1400.

Get in Touch

Reach out for questions about your data or our AI assistant services.

Email

admin@araaisolution.com